Returns & Exchanges

For our customers based in the UK, returns and exchanges are super simple and free with Collect+

To take advantage of our free returns, you'll need access to a printer. Follow the easy steps and you'll have a label generated, ready to print, attach it to your box/package, and take it along to your nearest Collect+ drop-off location.

NOTE: We're currently unable to offer the print-in-store service.

Click here to process a return

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

For the return of all Jute Rugs please contact All rugs must be returned in their original packaging.

Please note we do not accept returns for monogrammed items, liquids or any sealed item.

Customers based outside the UK can still return or exchange their items but we don't yet offer free postage. If you're based outside the UK, you'll need to send your item(s), along with a note of the order number and details of the request (refund or exchange), to the following address:

Piglet c/o Torque, California Drive, Castleford, West Yorkshire, WF10 5QH

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. After approval, we’ll send you a refund to your original payment method within 8 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

If you have any questions about your return, exchange or refund please contact us at

Something went wrong, please contact us!

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