To take advantage of our free returns, you'll need access to a printer. Follow the easy steps and you'll have a label generated, ready to print, attach it to your box/package, and take it along to your nearest Collect+ drop-off location.
NOTE: We're currently unable to offer the print-in-store service.
Click here to process a return
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
Monogrammed items cannot be returned.
Customers based outside the UK can still return or exchange their items but we don't yet offer free postage. If you're based outside the UK, you'll need to send your item(s), along with a note of the order number and details of the request (refund or exchange), to the following address:Piglet, Partridge Barn, Floodgates Farm, West Grinstead, RH13 8LH, United Kingdom
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
If you have any questions about your return, exchange or refund please contact us at firstname.lastname@example.org
As all of the products that are part of our WoolOvers collaboration are dispatched directly from their warehouse, returns also need to be sent back directly to them. Info on how to return your item to them can be found here.