FAQs – PIGLET
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Frequently Asked Questions

Contact


Drop us a line any time at: team@pigletinbed.com

We will always reply within 24 hours but usually much sooner!


There's nothing that makes us happier than seeing your photos, comments and feedback!

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About our products


As well as being exceptionally soft, linen's natural long fibres help to regulate your body temperature as you sleep with its breathability and high moisture absorbency. It's also perfectly weighted which helps to ease you into a wonderful deep sleep.

Linen is perfect for every season - fresh in the summer and warm in the winter. Another great quality of linen bedding is that it gets softer and softer with wear.

The production of linen is very sustainable as every part of the flax plant can be used. It is a rotation crop, farmed naturally in small batches.

Additional information can be found on www.mastersoflinen.com If you're interested in finding out more.


Our linens are sourced in France and sewn in China. We then package and ship your orders from our converted barn in West Sussex.


There Is a common misconception that linen Is a tricky fabric to care for but It Is actually very durable and low maintenance.

Linen Is a natural fabric that becomes softer and more absorbent with use (which is why we are such big fans) and Is a breeze to care for. Here are a few pointers to help you make your linens last.

Washing:

Linen can be machine washed as well as hand washed. Dry cleaning is not recommended, however.

  • Wash on a warm gentle cycle. A 40 degree wash is perfect for removing dirt and natural body oils, dissolving washing detergent as well as being eco-friendly.
  • An extra rinse will ensure that any powder residue Is removed as this can deteriorate linen fibres affecting their longevity.
  • Use a mild detergent and skip the fabric softener. Linen softens dramatically over time so no need to add softener.

Drying:

Air drying Is best but can leave your bedding feeling a touch stiff at first. To remedy this, we recommend a combination of line and machine drying. Stick your bedding In to the dryer for 10 minutes to soften, then hang on the line or spread flat whilst still damp to allow gravity to get rid of wrinkles.

Please note that linen dries faster than cotton so adjust tumble drier times accordingly to avoid scorching.

Ironing:

At Piglet we love the effortless, elegant texture of natural linen, however, they can be ironed whilst damp with a medium-hot iron, or steamed.

Stain Removal:

We strongly advise trying to tackle any stains as soon as possible by sprinkling with baking soda and adding a few drops of vinegar then blotting (not scrubbing). Bleaching Is not recommended as It breaks down fabric fibres.


You can order swatches of as many of our fabrics as you like here.


Here are the measurements for all our bedding products, in centimeters and in inches:


We offer our pyjamas in the following women's sizes:

  • Extra Small: 6-8
  • Small: 8-10
  • Medium: 12-14
  • Large: 16-18
  • Extra Large: 18-20

Our pyjamas are designed to have a relaxed oversized look.

Here are our women's sizes in centimetres and in inches:

Here are our men's sizes in centimetres and in inches:

Here are our kids' sizes in centimetres and in inches:

Here are our robe dimensions in centimetres and in inches:


Click here to see the sizing info for our collaboration with WoolOvers.


Basic Bundle:

  • Linen duvet cover
  • Pair of matching pillowcases
  • White fitted sheet

(available in Double, King & Super King sizes)


Bedtime Bundle:

  • Linen duvet cover
  • Pair of matching pillowcases
  • Additional pair of white pillowcases
  • White flat sheet
  • White fitted sheet

(available In Double, King & Super King sizes)


Little Piglets Kids Bundle:

  • Linen duvet cover
  • Matching pillowcase
  • White fitted sheet

Room & pillow mist


The 3 key ingredients are:

  • Chamomile - Soothing and floral.
  • Frankincense - Calming and relaxing. Relieves anxiety and chronic stress. Removes negative energy in the body and environment, making it a great oil to use in the bedroom before bed. Good for meditation and promoting enlightenment.
  • Lavender - Ultra calming and floral. Alleviates anxiety, stress and depression.

Generously mist throughout the air and onto linens and pillows to enjoy the therapeutic benefits of the essential oils. Always test first when spraying onto fabrics.


  • Spring Water
  • Witch Hazel Distillate
  • Chamomile Flower Water
  • Essential oils of: Lavender, Frankincense
  • Polysorbate 20, Phenoxyethanol & Ethylhexylglycerin
  • Certified organic

To maintain your product, keep out of direct sunlight, at a room temperature or below, and away from moisture. Products have a shelf life of six to twelve months after opening, and a shelf life of around two years after production.


Essential oils are made up of several components that in certain quantities can contain allergens and skin sensitisers. Our mist contains around 10% essential oils. If you know of certain allergens you are allergic to, please check the ingredient list before purchasing the product. If you are prone to sensitive skin, it is advised to do a patch test before use. Also, if you are pregnant, breastfeeding, or intend to use on children, we advise consulting with a qualified aromatherapist or doctor first. Please be advised that our products are prepared in an environment where nut ingredients are used.

About our shipping, returns & exchanges


UK Shipping:

Orders over £40 are shipped for FREE within the UK. We use DPD, Royal Mail or Parcel Force to ship your order within 2 working days of your order being placed (please note that this time has increased to around 10 days because of a recent spike in orders). Please note that orders that include monogramming can take up to 7 working days to process.


International Shipping:

All orders are dispatched from the United Kingdom by DPD, UPS, Royal Mail or Parcel Force within 48 hours of your order being placed (please note that this time has increased to around 10 days because of a recent spike in orders).

Please bear in mind that depending on where you live, the time it may take for your item(s) to reach you may vary.

We know that reducing plastic waste is as important to you as it is to us. So we use recyclable materials across all of our packaging wherever possible.

Typically your order is wrapped in string and packed in a linen drawstring bag. It's then wrapped in brown paper and popped into a cardboard box ready to be shipped to your doorstep.

If you would like any further details on this, get in contact with us at team@pigletinbed.com.


If you are unhappy with your purchase for any reason, we will be happy to offer you a full refund within 90 days as long as the item is unused and in the same condition that you received it. Just mail your product to:

Piglet,
Partridge Barn,
Floodgates Farm,
West Grinstead,
RH13 8LH,
United Kingdom

Refunds

Once your return is received, we'll send you an email to notify you that we've received it and that the refund is on its way! We will reimburse you to the credit card you used to order or through the original method of payment.

Exchanges

If your item is faulty or damaged we will be more than happy to replace it for you. If you change your mind about the colour or size, drop us an email at team@pigletinbed.com.

If you have any questions or concerns about returns and refunds please contact: team@pigletinbed.com.



Europe Zone 1 includes:

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Italy, Latvia, Luxembourg, Lithuania, Netherlands, Poland, Portugal, Romania, Republic of Ireland, Slovakia, Slovenia, Spain, Sweden


Europe zone 2 includes:

Aland Islands, Albania, Andorra, Armenia, Belarus, Bouvet Island, Cyprus, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Jersey, Kosovo, Liechtenstein, North Macedonia, Malta, Moldova, Montenegro, Reunion, San Marino, Turkey, Mayotte, Svalbard And Jan Mayen


Zone 3 includes:

Australia, Bahrain, Croatia, Hong Kong, India, Japan, Kuwait, Mauritius, Monaco, Morocco, New Zealand, Philippines, Russia, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE


Rest of the World includes:

Afghanistan, Algeria, Angola, Anguilla, Antigua And Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, Cook Islands, Costa Rica, Côte d'Ivoire, Cuba, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Honduras, Indonesia, Iran, Islamic Republic Of, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mexico, Mongolia, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, Qatar, Cameroon, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, Sri Lanka, St. Vincent, Sudan, Suriname, Syria, Tajikistan, Tanzania, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, South Sudan, Caribbean Netherlands

Orders & discounts


No problem at all! Just get in contact with us at team@pigletinbed.com and we'll sort out whatever you need.


You can safely and seamlessly pay through any of the following:

Visa, MasterCard, American Express and PayPal

Zip is also available at checkout - this allows you to spread the cost of your purchase over 4 interest-free payments. Click here to find out more about Zip.


For any faulty, missing or wrong items received give us a shout at team@pigletinbed.com.


Yes, of course! What a great present idea.

You'll find them here.

Unfortunately you cannot use a discount code when purchasing this product.


Your discount code is written on our little thank you note included in your package.

Get in contact with us at team@pigletinbed.com if you have any issues.

Piglet perks


This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.


Anyone with an account is automatically enrolled. You can create an account with us at here.


You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.


Your point balance is on every page in the top bar.


Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.


No. The sky's the limit!


Approved: These points can be redeemed on rewards immediately

Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)


Your pending points will become cancelled and will be removed from your account.


You, or someone you referred, cancelled or returned a purchase.


It can sometimes take a few minutes for us to process your activity and provide your points.


Not directly - please redeem your points for a voucher which can then be applied during checkout.


If you no longer wish to earn points, please contact us and ask to be un-enrolled. We'll un-enroll you and you will lose any points you have accrued.


Just contact us and we'll re-enroll you. However, your point total will begin from zero.


Please use our normal contact details.

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